When shopping on our website, your satisfaction is our top priority. To ensure that you get clear information and help during your purchase of antibacterial cutting boards, we have formulated the following question clauses to cover common questions about products, orders and after-sales service.
1. Product Information
What is the material of antibacterial cutting boards?
Our antibacterial cutting boards are made of food-grade environmentally friendly materials with superior antibacterial properties to ensure safety and harmlessness.
How to clean and maintain antibacterial cutting boards?
It is recommended to use mild soap and water to clean the cutting board, and avoid using sharp tools or strong detergents. In addition, please dry it thoroughly after use to extend its service life.
2. Order processing
How do I confirm my order?
After placing an order, you will receive a confirmation email with the order number and details. If you do not receive a confirmation email, please check your spam box or contact customer service.
How do I change or cancel an order?
If you need to change or cancel an order, please contact our customer service team as soon as possible. It may not be possible to change or cancel an order after it is processed, and the specific situation will depend on the processing progress.
3. Delivery Information
What is the estimated delivery time?
Standard delivery is generally delivered within 5 working days, and expedited delivery is 3 working days. The specific time is affected by region and logistics service.
How to track my order?
Once shipped, you will receive an email with your order tracking number and relevant links so that you can check the delivery status in real time.
4. Return and Exchange Policy
Can I return or exchange the product?
If you are not satisfied with the antibacterial cutting board you purchased, you can apply for a return or exchange within 14 days after receipt. The product must be unused and packaged intact.
How to apply for a return or exchange?
Please contact the website customer service and provide your order number and reason for return or exchange, and we will assist you in completing the return and exchange process.
5. After-sales service
What if there is a quality problem with the product?
If the antibacterial cutting board you received has a quality problem, please contact customer service within 48 hours after receipt. We will provide you with a solution, including return or exchange or compensation.
What is the customer service contact information?
If you have any questions or need help, please contact us through the contact customer service system on the website, or call our customer service hotline, we will serve you wholeheartedly.
We hope that the above terms and conditions can answer your questions and ensure a pleasant shopping experience. If you have any other questions, please feel free to contact us!