Welcome to our website! Below are the terms and conditions regarding order shipping. Please read carefully before shopping to ensure that you have a clear understanding of our shipping policy.
1. Order processing time
All orders will be processed and prepared for shipment within 2 working days after payment is confirmed. Processing time may vary depending on inventory and order volume.
2. Delivery area
Our delivery includes domestic and international shipping. All orders will be shipped through our logistics partners to ensure that your goods are delivered safely and on time.
3. Logistics partner company
We work with many well-known logistics companies, including DHL, Hermes and Royal Mail, to ensure safe and effective delivery services. Based on different orders and delivery options, we will automatically select the most suitable logistics carrier. )
4. Shipping cost
The shipping cost will be calculated based on the weight of the order, the destination and the selected shipping method. You will be able to view the accurate shipping cost information at checkout.
5. Delivery time
The specific delivery time depends on the selected shipping method and destination. Normally, the delivery time for domestic orders is:
Standard delivery: 5 working days
Expedited delivery: 3 working days
International delivery: usually delivered within 12 working days
Please note that delivery time may be delayed due to weather conditions, holidays and other uncontrollable factors.
6. Order tracking
Once your order is shipped, we will send you a tracking number by email, and you can check the shipping status of your order through the official website of our logistics partner.
7. Signature requirements
For some orders, especially high-value products, the recipient may be required to provide proof of identity when signing for delivery. Please ensure that you can provide valid identification information when receiving the goods.
8. Failure to deliver
If the package is returned due to inaccurate delivery address, no one to sign for it or refusal to receive it, we will contact you to confirm the mailing address for re-shipping, and you will be responsible for the relevant additional shipping costs.
9. Damage or loss
After receiving your order, please be sure to check whether the package is damaged. If you find any problems, please contact the customer service team within 48 hours and we will assist you in making a claim or processing.
If you have any questions or need further information, please feel free to contact our customer service team. Thank you for choosing our website and wish you a happy shopping!