Thank you for choosing us www.germfreeboard.com. We are committed to providing you with high-quality products and excellent service. If you are not satisfied with the product you purchased or encounter problems, here are our refund terms for your reference:

Refund Application Conditions
Customers can apply for a refund within 14 days of receiving the product. The product for which a refund is requested must be unused and the packaging should be intact.
If the cutting board you received has quality problems, is damaged, or does not match the order, you have the right to apply for a refund or replacement within 48 hours.

Refund Application Process
If you wish to apply for a refund, please contact us through the customer service system on our website or contact the customer service email and provide the following information:
Order number
Product name and model
Refund reason
We will contact you within 48 hours after receiving your refund application to confirm the refund process.

Refund method
Once your refund application is approved, we will process your refund within 2 working days. The refund will be returned to your original payment method, and the specific arrival time may vary depending on the processing time of the bank or payment platform.

Shipping refund
If you apply for a refund due to product quality issues, the relevant shipping costs will be refunded in full; however, if you apply for a refund for personal reasons (such as dislike, mistaken purchase, etc.), the shipping costs will not be refunded.

Exchange policy
If you want to exchange the product, please follow the application process similar to the refund. The exchanged product must be unused and in its original packaging. The exchange may require additional shipping costs, which will be notified to you when it is processed.

Disclaimer
For product problems caused by improper use, external damage or normal wear and tear, we cannot provide refunds or exchanges.

If you have any questions or need further help, please feel free to contact our customer service team, we are very happy to help you solve the problem. Thank you for your support and trust in us!

Address: 23 The Ridgeway, London N11 3LG
Tel: +44 7947547119
Email: ai.chat.support@germfreeboard.com